TERMS & CONDITIONS

Within this page you can access the terms and conditions which relate to you, purchasing our range of products or services. We recommend you read them carefully and print a copy for your reference. We may update or modify these terms and conditions from time to time so please check this area of the website regularly: www.cdec.co.uk/company/terms/

SITE SURVEY

CDEC will undertake, where necessary, a site survey prior to fully installing the equipment. This will be to fully prepare our on-site engineers to ensure a successful installation. A CDEC Site Surveyor will require authorised access to all relevant rooms and should be accompanied by a suitable representative of the customer (i.e. somebody who knows the required position of the boards, etc.) at all times. The customer maybe requested to complete a simple self site survey form if a CDEC representative is unable to attend due to tight dead lines

ASBESTOS

Confirmation must be received (OR Asbestos Register is present) that there is no presence of Asbestos or other harmful substances within working areas, CDEC can produce risk assessment and method statements to confirm our safe working practices where required

ELECTRICAL WORK

A suitable 240v power socket is required for all electrical powered equipment.  If the socket outlets being installed on existing circuits are RCD protected, then a RCD socket will need to be installed. This will incur additional costs. Where there are no main protective conductors to the main gas or water stopcocks, additional costs may be incurred. as this is a major departure from the BS7671 wiring regulation.

DELIVERY OF GOODS

All equipment delivered where possible, 3 days prior to agreed installation date, will require a signature and the outer packaging should be checked before it is signed for. Any damage to outer packaging must be reported immediately and signed for as such.

All equipment should be stored in a dry, safe place and should remain unopened, unless the product is supply only. All equipment delivered should be moved to relevant rooms or central location by others, ready for installation, prior to the engineer attending site.

Goods, once delivered, become the responsibility of the recipient for insurance purposes

CUSTOMER SIGN OFF

An authorised representative of the customer must be available to sign-off the installation on the final day of completion of works. It is the customer’s responsibility to check all aspects of the installation.

WORKING HOURS

Our standard working hours are Monday to Friday 8:00 to 16:30. Work outside of these hours can be arranged if required, this may increase costs of installation.

SITE ACCESS

Access to all relevant areas will be unrestricted between 08.00 and 16.30 and there will be no restriction on power tools or noisy works.

TRUNKING & CONDUIT

Where possible we will use as little surface mount trunking and conduit as possible, but in most cases especially “legacy” buildings there will be need for 38mm x 25mm white surface mount self-adhesive trunking which will be two factor fixed using the adhesive strips and hard wall fixings. Where specialist trunking or conduit is required please discuss this with your account manager/ site surveyor but note that additional costs may apply.

NOTE 20mm round conduit is not of a sufficient diameter to house multiple AV Cables

PACKAGING

Removal and disposal of waste materials arising from the installation is the responsibility of the customer unless otherwise agreed in writing prior to installation.

CDEC Installation engineers will, where possible, endeavour to return all rooms back to their original state prior to installation.

PAYMENT

Where the net order value is over £10k or the installation will take more than 1 day to complete then an invoice will be raised for the goods, once Cdec has obtained a proof of delivery to the client, or pre-arranged destination.

A further invoice will be raised on completion of the installations and once the customer has signed the work off.

All invoices are due for payment within 30 days of date of issue.

All products remain the property of CDEC Limited until paid for in full.

CANCELLATION/DELAYED WORKS

Where a customer needs to cancel/delay an installation this must be advised to Cdec in writing and an acknowledgment received back from Cdec Ltd. Where the installation is scheduled within the next 7 days then a cancellation/delay charge may apply.

Last updated: 16th January 2018
Can we help you?

Contact CDEC today to enquire about your next AV project, support enquiries or to arrange a meeting with one of our development managers.

“We were extremely happy with the work CDEC did, especially in the timescale to deliver the quality within the time pressure was quite exceptional. CDEC were also able to give us the remote support to ensure that everything was in place and working for our high-profile public launch event.”

Woodrow Kernohan
DIRECTOR, JOHN HANSARD GALLERY