Managed Services and Support

CDEC offers a comprehensive range of managed services designed to help you get the most out of your technology and ensure it is operating efficiently. The CDEC team is experienced in managing complete AV environments both on site and remotely, providing real-time support for end users. This can include troubleshooting, meeting support and managing room setup. Proactive AV maintenance also means that potential issues can be identified and resolved before they arise.

We are proud to deliver flexible, agile services that fit your business needs. Our Service Catalogue is based around five core categories:

Remote Monitoring

Providing full coverage of your networked AV equipment, the Remote Monitoring team oversees the availability and performance of each installation, correlating any failures and working proactively with on-site teams to resolve issues before they impact customers.

Managed Service Desk

Our AV specialist desk able to take customer calls as well as escalations from on-site team members. All of our Service Desk processes are aligned with our ITILv3 operating model, and team members possess a variety of specialisms from control systems, projection and sound reinforcement through to Mac/PC presentation troubleshooting and Wi-Fi configuration. In addition to troubleshooting and remote support, Service Desk can manage scheduling for Field Engineer visits, lecture recordings and provide advice and guidance to customers.

Capture and Record

CDEC are offering, through Capture and Record, a range of services targeted at major events (corporate keynotes, interviews, graduations, inaugural lectures and conferences) requiring live streaming, recording, editing and production. Our in-house team are equipped for multi-camera shoots with vision mixing and high quality online streaming.

On-site Field Engineers

Working alone or alongside your own technicians, our Field Engineers have substantial experience across the corporate and education sectors and provide friendly, confident and rapid technical support in the classroom or boardroom. Field Engineers are able to work on scheduled maintenance contracts, proactive repairs or upgrades and incident quick response.

Asset Tracking and Configuration Management

Asset tracking maintains a complete inventory of your AV estate, from the make, model and serial number to the configuration, software and connections on each device. Incidents recorded by the Service Desk or Field Engineers are logged against individual assets providing a more complete picture for our trend analysis and problem management teams. Alongside this function, our regular configuration management process ensures that your AV equipment is up to date with the latest firmware, features and best practice configuration, while your customers have access to the latest documentation and support.

Can we help you?

Contact CDEC today to enquire about your next AV project, support enquiries or to arrange a meeting with one of our development managers.

Why choose CDEC?

Established Company

With over 17 years of experience delivering AV excellence, CDEC has a great reputation, deep industry knowledge and a genuine passion for audio visual integration.

Award Winning

CDEC has consistently received high levels of industry recognition, winning a host of awards and accolades. Check out our most recent wins by following this link…

One stop shop

From brief right through to integration and after-care, CDEC have it covered. We deal with every piece of AV Tecnology imaginable, check our technology and services for a full breakdown.

Elite Integrator with all our Suppliers

CDEC is proud to have Gold and Platinum reseller status with all manufacturers on our portfolio, including SMART, Promethean, Clevertouch, BenQ and many more.

CDEC on Numerous Frameworks

CDEC are on numerous government frameworks and procurement panels. If we are not on a framework you are using, drop us a line and we will endeavour to join.

Excellent Reputation

CDEC has an excellent reputation with our clients and we take pride in delivering great customer service. Check out some of our testimonials for more details.

Nationwide Coverage

CDEC has staff covering the whole of the UK, with a warehouse in Warrington and our HQ in Kent. We can work with you, wherever you are based.

We LOVE what we do!

All our staff are passionate about AV. We take pride in our work, we love what we do and so do our customers.

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