Warranties/Maintenance/Helpdesk

Maintenance

Don't fancy climbing up a ladder to regularly clean your projectors?

Well CDEC are pleased to be able to offer a peace of mind maintenance package enabling you to extend the life of your AV equipment and minimise potential equipment downtime.

Our value for money package includes 3 visits per year - To sign up please download and return this PDF

Warranty Support and the CDEC Helpdesk

The vast range of products that CDEC offer are supplied with varying manufacturer warranties. We always recommend that you take up the extended warranty options available at point of sale.

As part of your CDEC installation we will supply you with a handy reference guide to your installation. This guide gives you hints and tips for trouble shooting as well as providing you with links for downloading the latest software etc. If you haven't already received your installation guide you can download one here.

CDEC offer a FREE helpdesk service to all customers - Monday to Friday 9am - 5pm.

If you have a question or technical query regarding any of the products that you have purchased from us, simply call us on 0845 456 2179 and one of our technical staff will be ready to assist.

To find out more about the services we offer please call 0870 220 3231 or email services@cdec.co.uk

USEFUL LINKS

With a key focus now being on minimising paper usage most manuals are available instead
as downloadable PDFs.
Below is a quick link reference to the most commonly supplied equipment

SMART Notebook 10 User manual

Promethean Activ Inspire Manual

Hitachi User Manual

OneLan Digital Signage – User manual
This is available in the ‘HELP’ menu on the software interface itself or can be requested here